***Due to coronavirus please expect shipping delays of up to 3-4 weeks. BUY ONE GET ONE 20% OFF entire store with code BOGO20 PLUS FREE SHIPPING on all US Domestic Orders

FAQ


When will I receive my order ?
Our shipping takes 3-5 business days for processing and 12-20 days for shipping.  Please allow from 14-27 days to receive your order. 
We cannot guarantee a delivery date.  There may be circumstances out of our control.
We are not responsible for any lost or stolen items/orders when they are shown as delivered to your address by USPS.
 
Where are your products from? 

Some of our products will ship directly from our headquarters in Artesia, Ca and some will be shipped to you from the manufacturer warehouse in the country where manufactured. 
Where is the rest of my order? I only received part of my order?
Don’t worry it’s on it way some items will sometimes ship separately but at no extra cost. We can provide tracking for each item. 
What is your return & exchange policy?
Please see "Shipping, Returns & Cancellations" for detailed information on our return and exchange policy. 
Is my payment information safe on BBCostura website?
Yes, we ensure that our customers have the upmost security with payment processing is at the top of our list. All payment and personal information is encrypted. The payment information collected during checkout is only used for your transaction and never stored. 
Does your items run true to size?
We don't have a universal sizing chart because we obtain our products from multiple vendors.  However, most of our items run true to size.  A few of our items do run small but we can provide a size chart for any item you're interested in by inquiry at erika@bbcostura.com

Any other questions please contact us at erika@bbcostura.com


Thank you